At Groovias, customer satisfaction is a top priority, and every effort is made to ensure that products meet expectations. However, if for any reason a purchase does not meet the customer’s satisfaction, the following Return & Refund Policy applies.
Customers have the right to return any items purchased from Groovias.com within a specified period from the delivery date. The return window is typically [X] days. To initiate a return, customers must contact the customer service team with details about the item(s) they wish to return, including the order number and reason for return. Once the return is approved, further instructions will be provided on how to send the item(s) back.
Returned items must be unused, in their original condition, and in the original packaging to be eligible for a refund or exchange. Any item that shows signs of wear, damage, or has been altered in any way may not be accepted for return. Customers are responsible for ensuring that the items are properly packaged to prevent damage during the return shipping process. It is recommended to use a trackable shipping service or purchase shipping insurance, as Groovias is not responsible for items lost or damaged during return shipping.
Shipping costs for returned items are the responsibility of the customer unless the item was damaged or incorrect. If the return is due to an error on the part of Groovias (such as sending the wrong item or a defective product), the company will cover the return shipping costs, and a prepaid return label may be provided. Once the return is received and inspected, a confirmation email will be sent, and the refund or exchange will be processed.
Refunds will be issued to the original payment method used at the time of purchase. Please note that depending on the payment provider, it may take several business days for the refund to reflect in the customer’s account. In the case of exchanges, the customer will be notified when the replacement item is shipped, and any difference in price may be charged or refunded.
Certain products may be excluded from the return policy for health, safety, or hygiene reasons, such as perishable items, plants, or items that have been customized or personalized. These exclusions will be clearly stated at the time of purchase.
If a customer receives a damaged or defective item, they should notify Groovias as soon as possible, ideally within [X] days of receipt. The company will assess the situation and either issue a refund, provide a replacement, or offer another suitable resolution. In such cases, the customer may be asked to provide photographs of the damaged or defective product to assist in the assessment process.
Refunds are typically processed within a few business days, but depending on the payment method and bank processing times, it may take longer for the refunded amount to appear in the customer’s account. If the customer has any questions about the status of their refund, they are encouraged to contact the customer support team for assistance.
By making a purchase, the customer agrees to the terms and conditions of this Return & Refund Policy. For any questions or concerns regarding returns, exchanges, or refunds, the customer service team is available to assist and ensure a smooth process. Groovias is committed to resolving any issues promptly and fairly to ensure a positive shopping experience.